BT found to be 'worst phone firm'
Customers have voted BT as Britain's worst phone firm, new research suggests.
According to price comparison website uSwitch, ten million consumers are not satisfied with their phone provider's customer service - 43 per cent of the total.
Around 30 per cent of BT customers said that they were dissatisfied - with the provider also taking bottom place in nine out of 11 categories measured by the research.
By contrast, just 15 per cent of Sky customers complained about their customer service - and the firm scored top in seven categories.
TalkTalk also topped the crucial 'best value for money' rankings, a primary concern for many phone customers.
Commenting, head of home services at uSwitch Tim Wolfenden said: "The younger phone companies are easily outperforming the traditional incumbents.
"The key point is that loyalty does not pay, and it’s now up to the 7.5 million customers who have never switched to make competition work for them and vote with their feet: switching home phone is a very simple process and by shopping around for the best deal, consumers could save up to £200 a year."
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