Consumer Direct: Be careful when you complain
The government's consumer advice service said yesterday that people should tread carefully when making a complaint to goods and services providers, such as unsecured loan lenders.
Consumer Direct pointed out that staying calm and acting quickly when confronted with poor service is the best way to success - and a refund.
Recent research from the body, however, reveals widespread consumer apathy - with one in three saying that complaining about faulty or mis-sold goods was "not worth the effort".
A hard core of ten per cent even told Consumer Direct that, even if moved to complain, they would get someone else to do so on their behalf.
Operations manager at the service, Michele Shambrook, said: "It can be incredibly frustrating when the heels of your brand new shoes come off or the local handyman botches a repair job, but if you stay calm and complain the right way you increase your chance of getting the refund, repair of replacement that you're entitled to."
To this end, Consumer Direct provide free complaints advice on its website, consumerdirect.gov.uk.
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